Return of new and unused items will be accepted if received within 60 calendar days of the date you received your order. Return of items sold on our site as used items must be received within 15 calendar days of the date that you received your order.
To begin the return process, please login to your account or access the Return An Order page at the link below:
Return An Order
Returned items must be packaged properly and received at our warehouse undamaged. Please note that new packing material will need to be used for the return of heavy items such as batteries, electric motors, and gas engines. Re-using our packing material may not be adequate. Our packing material is designed for a one way shipment from our warehouse to the customer. Any return where the item is received broken or damaged due to poor packaging (or damaged for any other reason) will receive a reduced refund down to and including $0.00 based on the condition in which it is received.
Refunds are for the item purchase price only and will be made only to the payment method of the original order. Shipping charges are non-refundable. Return shipping is the responsibility of the customer.
Shipping Carrier Returns (Refused Delivery, Return to Sender, Bad Address, Etc.)
All items returned to us by the shipping company (Fedex or USPS) due to customer refusal, incorrect address entered by the customer at checkout, or any other reason beyond our control will be credited for the purchase price of their item, less the cost of return shipping incurred for the item to get back to Monster Scooter Parts. In other words, the original cost of shipping is for a one way shipment, from our warehouse to the customer shipping address, only. A refused shipment has additional shipping costs on the return trip back to our warehouse.
In addition, the original shipping charge will not be refunded.
If an item is returned to us due to an incorrect address entered at the time of checkout, it will be processed as a standard customer return and the customer must place a new order if they still wish to receive the item.
Returns are processed in the order in which they are received and you should expect to receive your return credit as soon as your return is processed. Processing times will vary based on the volume of incoming returns and can be as long as 3 weeks from the date your return is received.
Items Subject to a 25% Restocking Fee
The following items will have a 25% restocking fee applied:
1. All special order items. A special order item that is listed on the site will be marked as "SPECIAL ORDER ITEM" just above the item's price. Any item not listed on the site is also a special order item.
Under certain conditions:
2. Universal scooter speed and voltage controllers (control modules) found in our red Recreational Scooter Parts section.
3. All gasoline engines of size 50cc and larger; including street scooter, ATV, dirt bike, and go kart engines.
Items included in #2 and #3 above will be packaged individually with tamper evident tape, and will have the following restocking fees based on the condition of the item when returned:
If these items are unopened, the standard return policy applies.
If these items are opened, but unused, the item is subject to a 25% restocking fee.
If these items show sign of use or attempted install, they are not-returnable per our standard policy.
Non-Returnable Items Sold "As-Is"
The items below are sold “as-is” without any expressed or implied warranty:
1. All seat assemblies for Invacare, Jazzy, Jet, Pride & Shoprider scooters & power chairs; including seat bases and seat backs. These seating products are special ordered and manufactured on an order by order basis and are not returnable. Seats for Go-Go scooters (made by Pride Mobility) are excluded and are returnable. Seat base covers and seat back covers are also excluded and are returnable items.
2. Repair manuals.
3. Touch up paint.
4. Scratch and dent items.
5. Used batteries.
6. Joystick programmers.
New Parts That Have Been Installed or Used
Under no circumstances do we accept returns of new items that have been installed or used. Check your item for compatibility prior to installation and use. Returns that include items that show evidence that they have been installed or used in any manner will be rejected and no credit will be issued. It will be the responsibility of the customer to pay for return shipping of the used item back to the customer. Authorized returned electrical items such as mobility scooter joystick controllers and control modules may be tested for functionality before credits are issued.
Electric Motor Kits
Universal controllers included with electric motor kits are subject to the 25% Return Policy as detailed above. Unused and unaltered throttles and electric motors from motor kits will be subject to the standard store restocking fee and will be credited based on the current retail price of each item at the time of return.
This provision does not apply to electric bike conversion kits, which are fully returnable and subject to our standard store return policy.