Warranty Policy

Batteries & Battery Packs

Monster Scooter Parts warrants to the original purchaser (user) that all new batteries and new battery packs shall be free from defects in material and workmanship for a period of 1 year from the date of receipt.

If Monster Scooter Parts determines the battery to be defective, we will ship replacement(s) without charge.

All battery and battery pack warranty claims are subject to the following conditions and limitations:

Conditions and Limitations

1. The battery shall be the proper size, design, and capacity for the application. Failure to use the proper battery for the application will void any and all warranties.
2. The battery shall be handled, stored, and installed properly. Final installation shall be completed no more than six months from the date of receipt.
3. The battery shall be operated in conjunction with a current limited, constant voltage charging system, and otherwise operated and maintained in accordance with instructions.
4. The user shall permit examination of the battery by a Monster Scooter Parts company representative by shipping the batteries back to us for warranty claim examination.
5. Only the remaining unused portion of the original battery's warranty shall apply to the replacement battery.
6. This warranty is void if the battery is subject to misuse, abuse, visible physical damage, or if the battery becomes unusable due to fire, wreckage, flooding, freezing, or any other acts of God.
7. The above stated warranties are in lieu of all other warranties, expressed or implied, including, without limitation, any implied warranty of merchantability or fitness. In no event shall Monster Scooter Parts be responsible for any incidental Monster Scooter Parts.com shall not be liable for any defects in, or any breach of contracts relating to the quality or performance of the above equipment under any theory of law.
8. These limited warranties apply to the original purchaser (user) and are not transferable.
9. The user shall promptly notify Monster Scooter Parts in the event of an alleged defect.

To file a warranty claim for any SLA battery or battery pack, please e-mail us at contact@monsterscooterparts.com with the following information:

Name
Address
Order Number
Date Code Stamped on Battery

Used batteries are load tested and verified in good working order prior to shipping from our warehouse. Used batteries are sold as-is and are not covered under the new battery warranty stated above.

Battery Chargers

Battery Chargers made by Lester or Guest-Marinco - Monster Scooter Parts warrants to the original purchaser (user) that battery chargers made by Lester or Guest-Marinco shall be free from defects in material and workmanship for a period of 2 years from the date of receipt.

Battery Chargers made by Universal Power Group, CTE, or Battery Maximizer - Monster Scooter Parts warrants to the original purchaser (user) that battery chargers made by Universal Power Group, CTE, or Battery Maximizer shall be free from defects in material and workmanship for a period of 1 year from the date of receipt.

Battery Chargers made by Qili Power, Coming Data, High Power, MK Battery, Pihsiang, or Other "OEM" Battery Chagers - Monster Scooter Parts warrants to the original purchaser (user) that all battery chargers from Qili Power, Coming Data, High Power, MK Battery, Pihsiang, or any battery charger designated "OEM" shall be free from defects in material and workmanship for a period of 60 days from the date of receipt.

Standard Battery Chargers: Monster Scooter Parts warrants to the original purchaser (user) that battery chargers designated Standard shall be free from defects in material and workmanship for a period of 30 days from the date of receipt.

If Monster Scooter Parts determines the battery charger to be defective, we will ship replacement(s) without charge.

All battery chargers are subject to the following conditions and limitations:

Conditions and Limitations

1. The battery charger shall be the proper size and design for the application. Failure to use the proper battery charger for the application will void any and all warranties.
2. The user shall permit examination of the battery charger by a Monster Scooter Parts company representative.
3. Only the remaining unused portion of the original battery charger’s warranty shall apply to the replacement battery charger.
4. This warranty is void if the battery charger is subject to misuse, abuse, visible physical damage, or if the battery charger becomes unusable due to fire, wreckage, flooding, freezing, or any other acts of God.
5. The above stated warranties are in lieu of all other warranties, expressed or implied, including, without limitation, any implied warranty of merchantability or fitness. In no event shall Monster Scooter Parts be responsible for any incidental or consequential damages or loss. As stated herein, Monster Scooter Parts shall not be liable for any defects in, or any breach of contracts relating to the quality or performance of the above equipment under any theory of law.
6. These limited warranties apply to the original purchaser (user) and are not transferable.
7. The user shall promptly notify Monster Scooter Parts in the event of an alleged defect.

Rebuilt Electronics

Rebuilt joysticks, controllers, or other rebuilt electronics have a 90 day warranty from the date of receipt.

Used Parts

Used parts have a 15 day warranty from the date of receipt.

All Other Store Items

Monster Scooter Parts warrants to the original purchaser (user) that all other items not specifically identified on this Warranty Policy page shall be free from defects in material and workmanship for a period of 30 days from the date of receipt. This warranty does not include items specifically identified as not returnable as-is items on our Return Policy page. This warranty does not provide for the return of used items due to incompatibility with your application.

All warranty claims for other store items are subject to the following conditions and limitations:

Conditions and Limitations

1. The user shall permit examination of the item by a Monster Scooter Parts company representative.
2. Only the remaining unused portion of the original item’s warranty shall apply to the replacement item.
3. This warranty is void if the item is subject to misuse, abuse, visible physical damage, or if it becomes unusable due to fire, wreckage, flooding, freezing, or any other acts of God.
4. The above stated warranties are in lieu of all other warranties, expressed or implied, including, without limitation, any implied warranty of merchantability or fitness. In no event shall MMonster Scooter Parts be responsible for any incidental or consequential damages or loss. As stated herein, Monster Scooter Parts shall not be liable for any defects in, or any breach of contracts relating to the quality or performance of the above equipment under any theory of law.
5. This limited warranty shall apply to the original purchaser (user) and is not transferable.
6. The user shall promptly notify Monster Scooter Parts in the event of an alleged defect.
7. Any other implied warranties on these parts including, but not limited to, merchantability and fitness for a particular purpose, are hereby disclaimed. In no event shall Monster Scooter Parts be responsible for any incidental or consequential damages or loss. As stated herein, Monster Scooter Parts shall not be liable for any defects in, or any breach of contracts relating to the quality or performance of the above equipment under any theory of law.

Procedure

To file a warranty claim, please e-mail us by clicking the E-Mail Us link at the top of the page or by sending an e-mail to contact@monsterscooterparts.com with the following information:

Name
Address
Order Number (if available)
Details of the problems you're experiencing with your item

We will then e-mail you an RMA number so that you may ship your item back to us to inspect.

Please note that the cost of shipping a warrantied item back to us for inspection is the responsibility of the customer. All warranties cover the cost of a replacement item and the cost of shipping that replacement item to the customer, but they do not cover the cost of shipping the original item back to Monster Scooter Parts for inspection.

If our inspection confirms that the item has failed and that none of the conditions and limitations apply, then we will promptly ship you a replacement item. If the replacement item is out of stock or backordered, then we will promptly ship the item to you as soon as it becomes available to us. Monster Scooter Parts is not liable for any damages resulting from a replacement warranty item being out of stock or backordered. If the warrantied item is temporarily or permanently unavailable, a comparable substitute item may be sent at the sole discretion of Monster Scooter Parts.

If an item is shipped back to us for warranty inspection and we determine that the item is still in good useable condition or that the warranty was voided because one of the conditions and limitations applies, then the cost of shipping the item back to the customer will be the customer's responsibility.